Policies

Children Policy

Children welcome

Booking Terms

These Booking Terms apply to Ald White Craig Farm, our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking or to whom We supply services in respect of the Booking (‘You/Your’). These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms.

Bookings

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the total price quoted from You.

You must be able to enter into a legally binding contract and be over 18yrs to make a Booking.

Online Bookings must be paid for using an acceptable and valid credit or debit card.  Offline Bookings are to be arranged through Us directly (Tel: 01434 320565)

When a Booking is confirmed, a reservation number is given. This number must be retained for access to the Booking details if cancellation or amendment is necessary.

Prices
All published rates include VAT where applicable (and local taxes) at the current rate.

Availability
In the rare case that due to unforeseen circumstances we cannot deliver Your requested accomodation, You will be offered alternate accommodation or a full refund.

Arrival and departure
Check-in is from 16:00 to 22:00 (GMT). Check-in times outside of those specified must be confirmed with Us prior to arrival. Check-out is at 10:00 (GMT).

Cancellations
If You cancel Your Booking more than 6 weeks before the scheduled check-in time on the date of arrival, a full refund of the amount paid will be processed within 5 working days.

If You cancel Your Booking within 6 weeks of the scheduled check-in time on the date of arrival, a charge equivalent to the total Booking price that includes any supplements selected by You will be levied.

To make a cancellation You must call us on 01434 320565 and quote Your reservation number, name and check-in date and have details of Your payment method available.

Amendments
To amend Your Booking, call Us on 01434 320565. If you amend Your Booking within 6 weeks of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 6 weeks notice a charge equivalent to the total price (including any supplements selected by You) for that room night may be levied.

Payment
The total price quoted for the Booking is payable and will be charged to Your credit or debit card at the time of Booking.

All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.

Conditions of stay
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us.

We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Liability
Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.

We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control.

You are responsible for any damage or loss caused to Us or our Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.

Data protection
We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information.
Conditions
Pets: Well behaved pets are welcome, but cannot be accommodated in Wren Cottage. Pets are charged at £10/week. They must not be left unattended or allowed in the bedrooms and all messes must be cleared up.

Smoking: Smoking is not permitted.

Amenities: Amenities are used at the user's risk.

Guests are responsible for their own chidren, pets and private posessions including vehicles.

Vehicles: Vehicles are to be parked in the allocated spaces where possible.